FAQ
HOW DO I BECOME A CUSTOMER?
Easy! You can register online and open an account up instantly. Alternatively, if you would like some more information please contact the sales centre on 0370 727 0707 and we can arrange for the business manager for your area to visit you.
HOW CAN I PLACE AN ORDER?
You can place an order 24/7 online by logging into your account on MyUrban or you can call our telesales team on 0370 727 0707. For next day delivery orders must be placed by 16:00 Monday-Friday & Sunday.
HOW WILL I KNOW WHEN MY DELIVERY WILL ARRIVE?
On checkout, you can choose a day for your order to be delivered.
WHAT IS THE MINIMUM ORDER TO GET A NEXT DAY DELIVERY?
You just simply need to place an order over £175.
HOW DO I PAY ?
You can pay by credit card when placing your order at which point your card will be pre-authorised. We will only charge you at the time of delivery.
IS THERE A QUICK/EASY WAY TO RE-ORDER ONLINE?
You can use your order history to create an online order form, which you will then be able to continuously add new lines to, as you wish or you can even create order forms for essential product lists.
WHAT PRICES WILL I PAY ?
One of our key selling points is that our pricing structure is transparent. We have a set price list which is visible for all trading customers to see once they log in to MyUrban.
HOW OFTEN DO THE PRICES CHANGE?
We continuously source the best quality products at very competitive prices to ensure we keep our pricing stable. Our current prices will always be visible on MyUrban.
I STILL HAVE QUESTIONS
Our telesales team are available Mon-Fri 8:30-16:00 and Sundays 12:00-16:00 on 0370 727 0707 or simply email us on hello@urbanfoodservice.co.uk where we will get back to you!